Car repairs can cost a fortune but are common occurrences. About 77% percent of cars require repairs, with engine and transmission problems being the most expensive. However, if you’re lucky enough to be able to afford a luxury vehicle, even when your car is in need of repair, you will reap the benefits. While luxury car repair costs can be higher than regular car repair costs, the service that they receive is second to none. Luxury car repair centers offer many features that regular car repair shops do not offer.
Intensive Staff Training
Many luxury vehicle repair centers make it a priority to regularly train their staff members. This training is typically much more frequent and more intensive than the training at regular car repair centers. Since the employees are dealing with much more expensive cars, they need to be frequently trained in order to maintain the best service.
Luxury vehicle repair shops also train their staff in specialized areas to ensure the best service. For example, many centers either hire or train specific staff members to specialize in car technology. They are there not only to repair the technology in cars but also to help the customer navigate the complicated technology offered in luxury cars.
Unprecedented Customer Service
Luxury vehicle centers not only train their staff to offer the best repairs, they also train them to offer top-notch customer service. Since they will be dealing with customers who have put a lot of money into their vehicles, these customers will have higher expectations for repairs as well as customer service. Many luxury car centers are even designed with the customer in mind. For example, BMW’s world headquarters is designed to resemble a four cylinder engine. While luxury car repair costs might be higher than regular car repair costs, the unprecedented customer service makes it worth it.
Some luxury car repair centers are now building test tracks within their facility where customers can test drive cars. This allows them to test drive the car within safe areas. This not only benefits the customer but it also benefits the luxury vehicle centers as they are able to ensure that their vehicles remain safer than if they were out on the road.
Museums and Restaurants
Some luxury vehicle centers are now building museums that feature vintage cars. This entertains the customer as they wait for their car to be serviced. Similar to the entertainment that museums provide, many luxury vehicle centers are also building restaurants. Imagine dropping off your car and being able to have a meal as you wait. It definitely beats the two-year-old magazines that litter the waiting rooms of regular car repair centers.
Have you ever been to a luxury car repair center? What was your experience? Were there any other features that we did not mention here that you particularly enjoyed? Let us know in the comments!